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RETURNS & EXCHANGES

RETURNS & EXCHANGES POLICY

What is your return policy?

Web orders are eligible for a full refund or store credit if returned to our Online Returns Department within 30 days of purchase.

  • Merchandise must be returned within 30 days of receiving your order.
  • Merchandise must be unworn, unwashed and free of any alterations or damages.
  • Merchandise must have all tags, including any Planet Blue hangtags, attached.
  • All sale items and items purchased at a discount are FINAL SALE. For any questions, please contact orders@shopplanetblue.com.
  • Final Sale purchases are not redeemable for any type of store credit, exchange or refund.
  • Footwear must include the original shoebox in its original condition, without postal labels. A $25 shoebox fee will be imposed if footwear is returned in a damaged shoebox, or without the original shoebox.
  • Returns must be issued as credit to the original form of payment. If this is not possible, returns will be issued in the form of store credit.
  • We do not provide exchanges for International orders at this time.

If any returns do not meet these requirements, you will be contacted and the items will be returned to you immediately. We reserve the right to refuse a refund if the items have any signs of wear, alterations, misuse or damage. Please contact our customer service if you have any questions: orders@shopplanetblue.com

How should I send my return back?

Please note, that shipping and handling charges are not refundable. The cost of the return shipping of $7.99 will be deducted from your refund or store credit. Return Shipping costs are currently not reimbursed by Planet Blue.

  1. Securely repack your items in the re-sealable package you received them in.
  2. Enclose a copy of the receipt and completed RETURN FORM.
  3. Affix our included Prepaid Return Label to the package and drop off.
  4. Drop your package off at a U.S. Postal Service mailbox or post office OR visit www.USPS.com/pickup to arrange for a free pickup.Please ship your return package to:

Planet Blue Returns Department
Order # ________
1653 12th Street
Santa Monica, CA 90404

Refunds & Processing Time

If your package arrives at Planet Blue Returns Department within the 30-day timeline specified above, your refund will be processed in the original form of payment within two weeks from the date we receive the item(s). You will be notified via email to the address listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from Planet Blue.

In-Store Returns & Exchanges

Orders can be returned for in-store credit or exchange at any of our store locations. For a list of our locations, please click here.

Note: You must present original invoice receipt when you take items back to one of our store locations.

Useful Return Tips

Shoes scuff very easily on any hard surface. Always try shoes on carpet.

Damaged Items should be reported to customer service immediately (before returning package) to insure your refund or exchange is properly processed.

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