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Customer Service/Fulfillment Assistant

We are seeking immediate assistance in a divided task of both Customer Service and order fulfillment.  The ideal candidate will have the capacity to multitask and handle customer relations. This is a fast pace, quick thinking, and critical environment. Retail experience is required with a knowledge in fashion. Positive attitude is a must. Knowledge and experience in Retail Pro Inventory Solution and Magento Platform is a plus.

Responsibilities:

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    • Managing customer accounts and orders.
    • Providing exception customer service via email, over the phone and Facebook.
    • Problem solving customer problems.
    • Assisting customer questions, requests and concerns.
    • Communication within employees to coordinate merchandise location and fulfillment.
    • Assisting and fulfilling order placement.
    • Tracking order history and fulfillment.


Requirements:

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    • Retail Experience and Fashion driven.
    • Exceptional verbal and writing skills.
    • Professional and confident attitude.
    • Must be patient, understanding and thorough.
    • Meticulously organized with excellent attention to detail.
  • To apply, please submit your information on our career page here



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