Returns & Exchanges
Items must be unworn, unwashed and with all original tags and accessories attached. Sale, discounted, and special order items that are marked FINAL SALE are not eligible for refund, exchange or store credit. Shipping charges are not reimbursed for returned purchases.
All returns must meet the following requirements.
- Merchandise must be returned within 30 days of receiving your order.
- Merchandise must be unworn, unwashed and free of any alterations or damages.
- Merchandise must have all tags, including any Planet Blue hangtags, attached.
- Final Sale purchases are not redeemable for any type of store credit, exchange or refund.
- Footwear must include the original shoebox in its original condition, without postal labels. A $25 shoebox fee will be imposed if footwear is returned in a damaged shoebox, or without the original shoebox.
If any returns do not meet these requirements, you will be contacted and the items will be returned to you immediately. We reserve the right to refuse a refund if the items have any signs of wear, alterations, misuse or damage. Please contact our customer service if you have any questions: firstname.lastname@example.org
All purchases made in store maybe exchanged or returned for store credit within 14 days of purchase. Please have the receipt and all tags attached. Any worn, altered, and sale merchandise are final sale.
How should I send my return back?
Return Shipping costs are currently not reimbursed by Planet Blue and you will not be refunded for the original cost of shipping.
- Securely repack your items in the re-sealable package you received them in.
- Enclose a copy of the receipt and completed RETURN FORM.
- Affix our included Prepaid Return Label to the package and drop off.
- Drop your package off at a U.S. Postal Service mailbox or post office OR visit www.USPS.com/pickup to arrange for a free pickup.
Note: The cost of the return shipping ($7.99) will be deducted from your refund or store credit.
You can also choose to send the return to us at the below address using any other trackable method, at your expense. Please ship your return package to: Planet Blue Returns Department
Order # ________ 1653 12th Street
Santa Monica, CA 90404
Refunds & Processing Time
In-Store Returns & Exchanges
Note: You must present original invoice receipt when you take items back to one of our store locations.